Jira Service Management

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Licensing costs are detailed at the bottom of our main website page <a href=\"https://www.pcmtec.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">www.pcmtec.com</a>","icon":10536,"iconUrl":"https://pcmtecsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"This form is for software bugs, not tuning questions or PCM issues. Please include the following information in bug reports Version: This can be a screenshot of the help -> about version. What you expect to occur: What actually occurred: Reproduction Steps: Detailed description with steps showing how to reproduce the bug: This is extremely important, if we can't reproduce the bug it is very hard for us to resolve it. We really appreciate it when people can provide this level of information. Logs: Press help -> upload log files and include in your post the date/time when the bug occured, and also the date/time you uploaded the logs. Any other information such as screenshots etc are a huge help. For datalogger bugs If possible include a teclog file and a tlo layout file. Files If required upload the tec file you are using with help -> upload current file.","callToAction":"Report a bug","introHtml":"","icon":10545,"iconUrl":"https://pcmtecsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[11],"key":""},{"id":"45","name":"Sales/New Customer Enquiry","descriptionHtml":"If you are looking for a custom dyno tune/multi tune. Please contact a workshop listed here to discuss your goals and pricing. <a href=\"https://www.pcmtec.com/workshops\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">PCMTEC Workshops</a> This form is for PCMTEC Editor enquires only. If you represent a workshop, please detail the workshop name in the description below. If you haven't already, we recommend viewing the pricing structure and list of features on the main website. <a href=\"https://www.pcmtec.com/#packages\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">PCMTEC Software Packages</a>","callToAction":"Sales/New Customer Enquiry","introHtml":"This request is for new Customers or Sales enquiries. 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If you have not already, we recommend checking for a howto guide on the relevant topic <a href=\"https://forum.pcmtec.com/forum/15-howto-guides/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">HOWTO Guides</a>","callToAction":"Technical Support","introHtml":"This support request is for general technical support with using PCMTEC Editor","icon":10472,"iconUrl":"https://pcmtecsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://pcmtecsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General Support"},{"id":10,"name":"Sales"},{"id":11,"name":"Bugs and 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